Choosing your wedding caterer is not an easy decision so… choose wisely #weddingcaterer

We get asked to quote for a great many weddings and events,  and we don’t always get to provide the catering. Sometimes, the date is not available, sometimes our prices are too high, sometimes our menus don’t suit, but every enquiry we receive we respond with a few simple questions in order to ensure that we provide the correct menu, for the correct price to suit the couple who have enquired. When you enquire about menus, any professional caterer will always ask you a number of questions, if you want your catering to be exactly right and to a high standard make sure you consider the questions carefully and have the answers to hand, this could make the difference between your wedding breakfast being perfect or going disastrously wrong.

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Are you getting ‘bums on seats’ during your quieter months – Is a different approach needed #generatingbusiness

Are you getting ‘bums on seats’ during the quiet months? – is a different approach needed? – January-March are notoriously quiet months in the hospitality industry, and a busy Friday and Saturday does not compensate for a slow mid week.  So… how do you get ‘bums on seats’ mid week??  This is one of the main issues we address with our clients, comments such as ‘ if it wasn’t for the weekend trade we wouldn’t survive’ ‘ I have had to let some of the mid week staff go as we just don’t have the covers’… all this can be improved with a few small changes. no customers Continue reading

Bad Front of House Service? Get it Right #goodcustomerservice

It is absolutely no use your chefs providing a fantastic plate of food if your Front of House staff cannot deliver good customer  service. Poor front of house service continues to affect restaurants and food service venuegood customer experiences across the country …..why?
Why do chefs, restaurant owners and managers continue to accept poor service from their front of house staff? Poor front of house service will put your business on ‘the skids’ it will lose you your reputation and your customers, and could ultimately lose you your business.

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Portion control – are you getting it right? #hospitalityconsultancy

How often do you have an issue with the portion size in a restaurant? Do you leave saying “the meal was great but there wasn’t an awful lot of it” or do you leave saying, “great meal but I couldn’t eat it all”?  Portion size is critical and one of the main reasons that franchised chain restaurants are so successful is because they have strict policies on portion control. Whether you go into a KFC or a Nando’s you will be served the same food in exactly the same portion size and the customers like that, they know they can go in there and be served the same food, in the same quantity every time. By streamlining their portion sizes the larger franchises secure regular customers and a healthy profit margin. If you own a smaller independent restaurant, portion control is even more important factor in your business Continue reading

Hospitality Consultancy – Is your Menu too big? #hospitalityconsultancy

We are often asked to look at and refine menu’s for our clients.  One of the biggest issues with extensive menu’s is that the chef often likes to showcase his skills and puts things on the menu which rarely sell, and which result in unnecessary wastage.  This is more often than not the case with smaller restaurants who are trying to offer as much as possible to compete with bigger rivals who can offer a cheap and extensive menu. Continue reading